RETURNS, SERVICE & WARRANTY
RETURNS & REFUNDS
At Life in Motion, we prioritize your satisfaction with our products. Please take note of our comprehensive Returns and Refunds Policy:
General Returns:
-
Life in Motion does not accept returns on used or damaged items.
-
Items purchased online or in-store (excluding Final Sale or Clearance items) can be returned for a full refund or exchange within 20 days of the original purchase date.
-
To be eligible for a return, your item must be unused and in the same condition as you received it.
-
The item must be in its original packaging.
Time Limit for Returns:
-
No returns or exchanges will be accepted after 20 days from the date of purchase.
Special Sale Orders:
-
Special Sale order bicycles are not eligible for return.
Special Orders/Work Orders/Repairs:
-
Life in Motion is not responsible for bicycles or merchandise left in the store beyond 30 days from the completion date/purchase date.
-
Items left after 30 days will be forfeited and/or sold/disposed of without notice.
Refunds Process:
-
Once we receive your item, we will inspect it and promptly notify you of its receipt.
-
The status of your refund will be communicated immediately after inspecting the item.
-
If your return is approved, we will initiate a refund to your Credit Card or Original method of Payment.
-
You will receive the credit within a certain number of days, depending on your card issuer's policies.
Additional Return Instructions:
-
To return a product, it must be unused, complete, and in its original condition for resell at full price, including all original packaging.
-
The return must reach us within 20 days of being signed for, with authorization obtained from us before returning the product.
-
Enclose a covering note with your provided returns number, full name, address, order number, and a brief note explaining the reason for the return.
Duty of Care:
-
It is your duty of care to ensure the return is packed as received (both outer and internal packaging), with parts secured to avoid any damage in transit.
-
If a product is received back with additional damage, a full refund may not be issued.
Refunds by Original Purchaser:
-
All refunds must be initiated by the original purchaser of goods to avail of the refund.
Packaging Instructions:
-
Keep hold of the original packaging until you are fully satisfied with your purchase, as it will be needed if a bike/product is to be returned
-
The bike must be packed to avoid damage during the return shipment. The front wheel, seat post, and handlebars must be securely attached to the frame to prevent movement in transit.
-
For any inquiries or further assistance, please feel free to contact our customer service team at lifeinmotionbs@gmail.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of the return shipping will be deducted from your refund
WARRANTY INFORMATION
At Life in Motion Bike Shop, we are dedicated to ensuring your cycling experience is top-notch. Below is our warranty information:
Frame and Fork Warranty:
-
We offer a 1-year warranty on the frame and fork against all defects, construction flaws, and craftsmanship for the original owner from the date of purchase under normal use, such as commuting.
-
Non-consumable parts (tyres, tubes, saddle, handlebars, grips, rims, paint, brakes, etc.) are not covered under this warranty.
-
Cosmetic damage caused by impacts, scrapes, chips, bumps, or faded colors due to overexposure to direct sunlight are not covered.
Consumable Parts Warranty (New Bikes):
-
A six-month (180 days) warranty covers consumable parts (saddle, handlebars, grips, rims, brakes, etc.) for all new bikes against defects, construction flaws, and craftsmanship under normal use.
This warranty excludes tubes, tyres, and brake pads.
Manufacturer's Warranty:
-
All goods supplied by Life in Motion Bike Shop are from official sources and are covered by the normal manufacturers’ warranty.
Warranty Limitations:
-
Warranties cover manufacturing faults and defects but do not cover damage caused by crashing, abuse, stunts, and general wear and tear.
-
Regular servicing is crucial for optimal performance. Bikes should be serviced every 3 months, with the first service within the initial 3 months of ownership. Proof is required for any warranty claim.
-
Certain products may need to be returned to our supplier for inspection and possible repair before credit issuance.
Submitting a Claim:
-
Claims should be sent to Lifeinmotionbs@gmail.com
-
We may request photographs of damage and detailed information about the issue. Replacement of damaged parts, rather than the entire bicycle, may be considered.
-
We reserve the right to refuse claims for bikes subjected to abnormal use.
Conditions for Warranty Claims: Claims will only be accepted if:
-
The claim is from the original owner and is supported by proof of purchase.
-
The bicycle has been used for its intended purpose without modifications.
-
A first service has been performed by a professional bicycle mechanic within 6 months of purchase.
-
The bike's suspension system was serviced by an authorized dealer at least once per year.
Exclusions from Warranty:
-
Normal wear and tear.
-
Damage caused by accidents, neglect, or abuse.
-
Improper assembly or follow-up maintenance.
-
Modification or alteration of the frame or original components.
-
Direct, incidental, or consequential damages, including personal injuries, property damage, or economic loss.
-
Labour charges for part replacement or changeover.
-
Transport charges for replacement parts.
Scooter Warranty Policy:
Coverage Duration: Our warranty covers the motor and batteries of your scooter for a period of 8 months from the date of purchase.
​
Covered Components: The warranty covers manufacturing defects in materials and workmanship for the motor and batteries of the scooter.
​
Exclusions: Please note that the warranty does not cover the following:
​
Water Damage: Damage caused by water exposure is not covered under warranty.
​
Accidental Damage: Any damage resulting from accidents, collisions, or misuse of the scooter is not covered.
​
Normal Wear and Tear: Wear and tear due to regular use, including punctures or wear on brakes after 8 months of purchase, is not covered.
​
Unauthorized Modifications: Any modifications or alterations made to the scooter by unauthorized personnel voids the warranty.
​
Non-Refundable: Please be aware that scooters are non-refundable. Once purchased, they cannot be returned for a refund.
​
Warranty in Repairs:
If a puncture occurs after a repair, we will inspect if it is related to the wheel or tire. If we advise replacing the tire and the customer declines, they will be responsible for any subsequent puncture repair costs.
Puncture repairs do not cover damage to the tube itself. If something is found inside the tube, it will not be covered under warranty.
Tube damage will not be covered after a week from the repair date.
​
Claim Process: In the event of a warranty claim related to the motor or batteries, please contact our customer service team with your proof of purchase and a detailed description of the issue. We will assess the claim and, if deemed valid, provide repair or replacement of the defective parts.
Limitation of Liability: Our liability under this warranty is limited to the repair or replacement of defective parts, specifically the motor and batteries, at our discretion. We are not liable for any incidental or consequential damages arising from the use of the scooter.
​
Voiding of Warranty: Failure to comply with the scooter's maintenance instructions, improper use, or failure to adhere to safety guidelines outlined in the user manual may void the warranty.
Transferability: This warranty is non-transferable and applies only to the original purchaser of the scooter.
TERMS & CONDITIONS
Operating Hours:
-
Life in Motion operates 6 days a week, ready to assist you whenever you need us. Please understand that on busy days, there might be some delays.
Completion of Work:
-
Our goal is to fix your bike promptly and have it in perfect condition for you. While we strive for efficiency, there may be occasions when immediate completion is not possible. Rest assured, you will be informed in advance via SMS, email, or a phone call.
Price & Payment:
-
​Full payment is required before the return of your bicycle. Life in Motion reserves the right to retain your bicycle until the payment is made in full.
Collection of Bicycles:
-
Please collect your bicycle within 7 days of being notified by Life in Motion that it is available. Failure to do so may result in a charge of 2€ per day.
-
If the bike or e-scooter remains uncollected after 40 days, it may be sold to recover the costs of parts, services, and storage.
Personal Items:
-
We recommend removing any personal items left on the bicycle. Life in Motion accepts no liability for any loss or damage to these items.
General:
-
These terms and conditions do not intend to limit any of your statutory rights.
-
We hope you are delighted with your bike and the customer service provided. If this is not the case or if you have any queries or comments regarding our service, please contact us at lifeinmotionbs@gmail.com
Our pick-up hours are as follows:
-
Monday to Friday: 10:00 am to 6:30 pm
-
Saturday: 11:00 am to 4:30 pm